Privacy Policy

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Privacy Policy

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Privacy Policy

Buddha & Beyond is committed towards protecting your privacy. Publishing, selling or renting any personal data or information to any third party, without your consent, is against our ethic.

Who We Are

Our website address is: https://buddhaandbeyond.com.

What Personal Data Are Collected And Why They Are Collected

The type of information we will collect about you while you visit our site includes:

Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.

Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.

Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
We’ll also use cookies to keep track of cart contents while you’re browsing our site. More details about cookies is given below.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password.

We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

Comments and Reviews

When visitors leave comments and/or reviews on the site we collect the data shown in the comments/review form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment/review, your profile picture is visible to the public in the context of your comment/review.

Cookies and Web Beacons

We use cookies to store information about your preferences, record user-specific information on which pages you accessed or visited, customize web page content based on your browser type or other information that you send via your browser.

If you leave a comment/review on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment/review. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Our hosting provider, security and seo plugins use cookies to track your browser data, ip address etc. The payment gateway may also track your data for making the online payment transaction. We have no access to or control over these cookies that are used by these third-party websites/plugins.

You should consult the respective privacy policies of these third-party service providers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. This privacy policy does not apply to, and cannot control the activities of, such other web sites / plugins.

You may disable cookies through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.

Log Files

Like many other websites, we make use of log files. The information inside the log files include internet protocol (IP) addresses, type of browser, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and number of clicks to analyse trends, administer the site, track user’s movement around the site, and gather demographic information.

Embedded Content From Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google analytics and Slimstat Analytics to get reports about the website traffic. You can use a Google Analytics Opt-Out browser add-on to prevent your data from being collected and used by Google Analytics from your end.

Who We Share Your Data With

When processing payments, some of your data will be passed to the third party payment processors, including information required to process or support the payment, such as the purchase total and billing information.

Following is the list of the 3rd party plugins and websites with whom we share your data along with their respective privacy policy page / website links:

How Long We Retain Your Data

If you leave a comment/review, the comment/review and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments/reviews automatically instead of holding them in a moderation queue.

For users who register on our website, we store the personal information they provide in their user profile for indefinite period. All users can see, edit, or delete their personal information at any time (except they cannot change their email). Website administrators can also see and edit these information. We will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

The contact form submissions are deleted after a year.

The Google analytics data are stored for 26 months.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent.
  • Customer information like your name, email address, and billing and shipping information.
  • Our team members have access to this information to help fulfill orders, process refunds and support you.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments/reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where We Send Your Data

Visitor comments and reviews may be checked through an automated spam detection service.
Log files are stored by the hosting provider.

Mobile Privacy

We may offer you the ability for you to connect with our sites or use our applications, services and tools using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Privacy Policy apply to all such mobile access and use of mobile devices. This Privacy Policy will be referenced by all such mobile applications or mobile optimized websites.

Children’s Privacy

The Buddha & Beyond website is a general audience website and it and its related sites, applications, services and tools are not intended for children under the age of 18.

Your Privacy – Our Commitment

Buddha & Beyond through its website, is extremely proud of its commitment to protect your privacy. We value your trust in us. We will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.

Privacy Guarantee – Our Contact Information

Buddha & Beyond guarantees that we will disclose your personal information to third parties without your explicit consent. Further, you have the right to refuse any marketing email from us or any other trader in the future.

For further details/query regarding the privacy policy, you may contact us at info@buddhaandbeyond.com

Products on Buddha & Beyond are designer made, hand crafted and specially hand-picked for you from various parts of India. Due to the intricate and unique nature of the ethnic products available on our website, we take great pains in ensuring that we deliver only the best quality products.

REFUND

Buddha & Beyond will refund the paid amount only if the order at delivery is damaged, faulty or if the order is wrong.

In the event of the error having occurred on the part of Buddha & Beyond, the product can be replaced or the amount can be refunded at the sole discretion of Buddha & Beyond .

Partial Refunds:

In the case of multiple products being ordered, if for any reason whatsoever, Buddha & Beyond in unable to deliver a certain product/s, the customer shall be allowed to select an alternate product. However, in case the customer does not wish to select any alternate product/s, Buddha & Beyond shall agree to either provide store credit to be used for future purchases or refund the amount for that particular product. The decision to provide a refund lies at the sole discretion of Buddha & Beyond.

Cancellation:

The customer can only cancel the order within 24 hours of placing the order. No cancellations will be entertained after 24 hours.

Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business days to cancel the order and initiate a refund. You will be notified of the same.

Credit Issues:

The credits against the customer’s credit card account normally take three (3) business days to be processed. After which, the corresponding bank may take up to two (2) business days from the date of processing to show the said credits in the customer’s account.

Product Disclaimer:

The details of the products or product specifications (weight, color, handwork details, size, etc.) as mentioned on Buddha & Beyond are only approximate values.

Because products on Buddha & Beyond are artisan made, hand woven and intricately crafted and sourced from various parts of India, there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors.

In case you are unsatisfied with the product received from Buddha & Beyond, you may contact our customer-care team at info@buddhaandbeyond.com