Refund & Cancellation

Bodhi leaf

Introduction

At Buddha & Beyond, we try our best to create a space where you can explore and shop for all your favourite things in a safe and secure environment. So, we’ve created our terms & conditions keeping you in mind… no matter where in the world you may be.

In using our service for purchase of our products, you are deemed to have accepted the terms and conditions listed below –

All products/services and information displayed on Buddha & Beyond constitute an “invitation to offer”. Your order for purchase constitutes your “offer” which shall be subject to the terms and conditions as listed below. Buddha & Beyond reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and thereafter process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of Buddha & Beyond prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.

Products

Products that we market through our website are all hand-crafted handicrafts and handlooms made by artisans using skills learnt from generation to generation. Our handloom materials are all made from natural fibres. Dyes used are also derived from natural sources. The products are guaranteed to be free of defects. Our liability in this respect shall be to replace the product by a similar item provided it is brought to our knowledge within 24 hours of delivery. Care of handloom items are indicated in the respective items and must be followed by users.

Information

While Buddha & Beyond strives to provide accurate product information and pricing, typographical errors may occur. In such an event which is extremely unlikely we shall contact you after you order and await your instructions. An order shall be binding only after payment for the item ordered has been made.

Mode Of Payment

Mode of payment is detailed in our Home Page.

Fraudulent/Declined Transactions

Buddha & Beyond reserves the right to recover the cost of goods, collection charges and lawyers fees and other incidental costs from persons using the site fraudulently. Buddha & Beyond reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction.

Electronic Communications

When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You Agree And Confirm

  1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by Buddha & Beyond for redelivery shall be claimed from you.
  2. You will provide authentic and true information in all instances where such information is requested of you. Buddha & Beyond reserves the right to confirm and validate the information and other details provided by you at any point of time.
  3. That you are accessing the services available on our Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
  4. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  5. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item’s description.

You May Not Use The Site Any Of The Following Purposes

  1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  2. Transmitting material that encourages conduct that constitutes a criminal offense, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  3. Gaining unauthorized access to other computer systems.
  4. Interfering with any other person’s use or enjoyment of the Site.
  5. Breaching any applicable laws;
  6. Interfering or disrupting networks or websites connected to the Site.
  7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Without limiting other remedies, we may, in our sole discretion, limit, suspend or terminate our services and user accounts, prohibit access to our sites, services, applications and tools and their content, delay or remove hosted content and take technical and legal steps to keep users from using our sites, services, applications or tools, if we think that they are creating problems or possible legal liabilities, infringing the intellectual property rights of third parties, or acting inconsistently with the letter or spirit of our policies.

Modification Of Terms & Conditions Of Service

Buddha & Beyond may at any time modify the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version at any given time on our Website. You should regularly review the Terms & Conditions . Buddha & Beyond will not be liable for delays resulting from incomplete address listings. In such cases the customer will have to bear the reshipping charges.

Governing Law And Jurisdiction

This User Agreement shall be construed in accord with the applicable laws of India. The Courts at Kolkata shall have exclusive jurisdiction in any proceedings.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain Buddha & Beyond’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Buddha & Beyond of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Buddha & Beyond owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Buddha & Beyond will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. Buddha & Beyond is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of “spam”.

Buddha & Beyond does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant Buddha & Beyond the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify Buddha & Beyond and its affiliates for all claims resulting from any Comments you submit. Buddha & Beyond and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright And Trademark

Buddha & Beyond and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any name or any third party’s intellectual property rights. All rights, including copyright, in this Website are owned by Buddha & Beyond and our authorized suppliers or other third party suppliers. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, commercial use is prohibited without the permission of Buddha & Beyond. You cannot modify, distribute or re-post anything on this Web site for any purpose.

The Buddha & Beyond name and logos and all related product and service and slogans are the trademarks or service marks of Buddha & Beyond ie. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of Buddha & Beyond or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks and/or other intellectual property owned, controlled or licensed by Buddha & Beyond, or by third parties who have licensed their materials to Buddha & Beyond and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of Buddha & Beyond and is also protected by Indian and international copyright laws.

Indemnity

You agree to defend, indemnify and hold harmless Buddha & Beyond its owner/owners employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions which may result in any loss or liability to Buddha & Beyond.ers and infringement of intellectual property or other rights.

Limitation Of Liability And Disclaimers

The Website is provided without any warranties or guarantees.

Site Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mailbombing” or “crashing;” (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. Buddha & Beyond will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Web Site other than the search engine and search agents available from Buddha & Beyond on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).

Entire Agreement

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and Buddha & Beyond with respect to the Buddha & Beyond‘s sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Buddha & Beyond with respect to the site/services. Buddha & Beyond‘s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Privacy Policy

Buddha & Beyond is committed towards protecting your privacy. Publishing, selling or renting any personal data or information to any third party, without your consent, is against our ethic.

The type of information we will collect about you includes:

Mobile Privacy

We may offer you the ability for you to connect with our sites, or use our applications, services, and tools using a mobile device, either through a mobile application or via a mobile optimized website. The provisions of this Privacy Policy apply to all such mobile access and use of mobile devices. This Privacy Policy will be referenced by all such mobile applications or mobile optimized websites.

Children’s Privacy

The Buddha & Beyond website is a general audience website, and it and its related sites, applications, services, and tools are not intended for children under the age of 18.

Your Privacy – Our Commitment

Buddha & Beyond through its website, is extremely proud of its commitment to protect your privacy. We value your trust in us. We will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. Please read the following policy to understand how your personal information will be treated as you make full use of our Site.

Privacy Guarantee

Buddha & Beyond guarantees that we will disclose your personal information to third parties without your explicit consent. Further, you have the right to refuse any marketing email from us or any other trader in the future.

For further details/query regarding the privacy policy, you may contact us at info@buddhaandbeyond.com

Products on Buddha & Beyond are designer made, hand crafted and specially handpicked for you from various parts of India. Due to the intricate and unique nature of the ethnic products available on our website, we take great pains in ensuring that we deliver only the best quality products.

Delivery

Buddha & Beyond delivers globally and assures the use of the best possible transport/courier agencies to deliver our product/s.

Shipping Charges

Shipping charges will be payable in advance to conclude the order transaction. We have tied up with FEDex Express for all deliveries and the rates calculated are based on actual rates of FEDex.

VAT & Import Duties

VAT is not applicable for domestic sales as per present rules for handicrafts and handloom items in which category our products fall. If however rules are changed and VAT becomes applicable to these items then VAT shall be charged at actuals and shall be added to prices of items for domestic sales.

Custom Duty / Local Taxes / Import Duties for sales abroad wherever applicable are borne directly by the customer, to be paid at the time of delivery to our courier partner or as advised by our courier partner. Buddha & Beyond does not include these extra charges on our price (as displayed). These taxes will be chargeable over & above the product/order price you pay on the e-shop.

Please Note: These charges are ungovernable and they differ from country to country according to the local rules & regulations.

Courier Charges

Courier handling charges are borne directly by the customer and are to be paid at the time of ordering the merchandise paid to us for FEDex our logistics partner.

Shipment Time

Any product that you buy, which is not MTO (made to order), will be shipped between 2 to 3 weeks of order booking. We generally receive the supplier’s merchandise in our Order Processing Centre within one week after the receipt of your order, post that we prepare your order and ship it via our courier partners. In case of MTO our customer care team will get in touch with you to provide you the specific details.

Please Note: These periods are merely indicative and your order could be shipped prior to or later than the mentioned date depending on the availability, customization and other factors attached to your order. The order dispatch time and shipping time varies from product to product.

Transit Risk

All orders dispatched by Buddha & Beyond are fully insured at no extra cost to the customers.

Shipment Tracking

Once the order has been handed to the courier agency, Buddha & Beyond will email you the tracking code, along with the website link on which you can monitor and check the status of your order.

Please Note: The tracking code may take up to 24 business hours to be activated on the tracking website.

Shipping Address

Buddha & Beyond does not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full delivery addresses with the postal code.

Buddha & Beyond will not be liable for delays resulting from incomplete address listings. In such cases the customer will have to bear the reshipping charges.

Delivery Of Multiple Products

In case you purchase multiple products in one order, all products will be dispatched together.

Delay In Delivery

If there is a delay in delivery caused due to any natural calamity, or any other unforeseen circumstance such as conflicts, uprising, acts of terror, Buddha & Beyond shall not refund, return, replace or exchange any order.

In case the delay in shipping is caused due to unavailability of stock Buddha & Beyond shall inform you by email and you will be able to choose an alternate product, opt for store credit or receive a refund for that product.

Please Note: All products shall be shipped from India. At Buddha & Beyond we believe in keeping our customers happy… always. Our return policies are created with you in mind and ensure that you are satisfied every step of the way.

Product Received In Damaged Condition / Manufacturing Defect / Wrong Item

We advice the customer to check the quality/quantity of the product against the invoice, before accepting the package from the courier agency.

In case of any discrepancy, please leave a suitable remark at the time of receipt.

In case the product is damaged or with a manufacturing defect or a wrong product has been sent, kindly contact us.

Kindly retain all packaging materials and product/s until a set of instructions from Buddha & Beyond regarding the same is received.

In case of any other complaints regarding the delivered please inform us within 24 hours of receiving the product.

Do not return any product/s to us before receiving a confirmation from us for the same. In case you wish to return a product, contact us within 24 hours of receiving the product. Once we verify the damage or manufacturing defect, our customer care team will contact you with details on how to return said product.
In case you contact us with regard to returning a product, your intimation should contain comprehensive details of the defects/complaints of the order/package delivered to you. Please note that we shall examine the returned products for all such defects/variations, on the basis of the customers’ intimation.
All defective products are to be returned to us in its original condition, original packaging, with the invoice and sealed carefully. Please return your order with the return label issued to you by the customer care team at the time of return confirmation.

Safe receipt of defective product by Buddha & Beyond is sole responsibility of the customer.

Buddha & beyond shall examine the products returned by the customer for such defects/variations as complained by the customer, and ensure remedial steps are taken immediately.
In case it is found on examination of product/invoice/order receipt that the error has occurred due to customer, then Buddha & Beyond shall make the necessary modifications/alternations at the cost of the customer.

Refund

Buddha & Beyond will refund the paid amount only if the order at delivery is damaged, faulty or if the order is wrong.

In the event of the error having occurred on the part of Buddha & Beyond, the product can be replaced or the amount can be refunded at the sole discretion of Buddha & Beyond.

Partial Refund

In the case of multiple products being ordered, if for any reason whatsoever, Buddha & Beyond in unable to deliver a certain product/s, the customer shall be allowed to select an alternate product. However, in case the customer does not wish to select any alternate product/s, Buddha & Beyond shall agree to either provide store credit to be used for future purchases or refund the amount for that particular product. The decision to provide a refund lies at the sole discretion of Buddha & Beyond.

Cancellation

The customer can only cancel the order within 24 hours of placing the order. No cancellations will be entertained after 24 hours.

Once you request the cancellation of item(s) in your order, it will take us a maximum of 4 business days to cancel the order and initiate a refund. You will be notified of the same.

Credit Issues

The credits against the customer’s credit card account normally take three (3) business days to be processed. After which, the corresponding bank may take up to two (2) business days from the date of processing to show the said credits in the customer’s account.

Product Disclaimer

The details of the products or product specifications (weight, color, handwork details, size, etc.) as mentioned on Buddha & Beyond are only approximate values.

Because products on Buddha & Beyond are artisan made, hand woven and intricately crafted and sourced from various parts of India, there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, color settings and capabilities of computer monitors.

In case you are unsatisfied with the product received from Buddha & Beyond, you may contact the our customer care team at info@buddhaandbeyond.com

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